How Pioneer handles it
Even when another plumber has already said replace, we put our own camera down the line before we plan anything. We run the full length from the cleanout to the main, note every crack, offset, belly, and root mass, and locate the pipe from the surface so we know its exact route and depth. You watch the screen with us. If what we see is one bad section in otherwise sound pipe, we'll tell you a repair still holds and quote that instead.
When the line really is done, the next question is how the new one goes in. Pipe bursting pulls a new pipe through the old path from two small access pits and leaves most of your lawn alone. Open excavation follows the pipe end to end, and it's the answer when the line is crushed flat, badly offset, needs a corrected slope, or has to take a new route. We tell you which one your line allows and why. From there we pull the permit your jurisdiction requires, coordinate the tie-in at the main, and re-camera the finished line so you can see the grade and the new pipe for yourself.
You get a written estimate covering the method, the permit, the tie-in, and the restoration before we open the ground, and you approve it first. The price we quote is the price you pay. If something genuinely unexpected turns up underground, we stop, show you what we're looking at, and you decide before we go any further.